FAQ

Being a startup, of course there are some issues. But because we are a startup you can be sure that "working on it to fix it 24/7" is not just a catchy phrase, but our everyday reality.

I didn't get where to download my plugin.

After the purchase, you should have been redirected to the Source download page, where you can download your plugin. Also an email with the link with your plugin has been sent to your email address, which was used for purchase. If you haven’t received it or if for any other reason you are unable to download, please contact us at plugin@subtlepatterns.com

What platforms and Photoshop versions are supported?

Subtle Patterns Photoshop plugin supports Photoshop CS5, CS6 and CC on Mac OS X 10.7 or above and on Windows XP or above.

How can I get the latest update of Subtle Patterns Photoshop plugin?

You can download the latest version of Subtle Patterns plugin by logging in into your account on Source.

I can’t see any patterns.

Check your internet and firewall settings. Subtle Patterns Photoshop plugin requires internet connection to download new patterns.

Installation of Subtle Patterns Photoshop plugin failed, how can I manually install the plugin?

We have issues with permissions in Photoshop folder. Please download the “.zip” from your Source Profile and follow these steps:

  • Unzip subtlepatterns-1.2.1.zip
  • Follow the steps in the README file
  • If you encounter any kind of problems or bugs, don't hesitate to contact us at plugin@subtlepatterns.com

I'm blogger/journalist. Do you have a Press kit?

Sure, let us know if you publish something :)

Download press kit

What's new in the latest version?

You can see the changelog of our version in your Source profile, just click on the version number.

The plugin is stuck on loading screen (CC2014 only)

CSS Hat 2 loading

This issue can happen if you just upgraded your Photoshop to a new mayor version (like to CC2015 from CC2014). Adobe updates Photoshop in such way that it will remove existing generator Plugins. To fix this, please re-install the plugin. If you don't have the installer anymore, you can download it from your Source Profile.

This usually mean you don't have Generator enabled. To fix this, go to Photoshop->Preferences->Plug-Ins... and check the "Enable Generator" option. On Windows, it's located in Edit->Preferences->Plug-Ins....

There is a problem with Generator (CC2014/2015 only)

Generator Error

If you experience this error, please send all generator log files that can be found here to team@madebysource.com:

With 2014.2 update the path has changed, you can find out your exact version of Photoshop in the first line of menu Help -> System Info...

OSX (2014.1 and older): ~/Library/Logs/Adobe/Adobe Photoshop CC/Generator
OSX (2014.2 and newer): ~/Library/Logs/Adobe/Adobe Photoshop CC 2014/Generator
(You can press cmd+shift+G in any finder window and copy the directory path there)

Windows (2014.1 and older): %AppData%\Adobe\Adobe Photoshop CC\Generator\logs
Windows (2014.2 and newer): %AppData%\Adobe\Adobe Photoshop CC 2014\Generator\logs
(You can press ctrl+L in file explorer window and copy the directory path)

I have more questions

You did not find a question you were looking for? Feel free to contact us!

Contact us